Returns & Exchanges
At Canales Furniture, we strive to ensure your complete satisfaction with every purchase; however, if your new home furnishings do not meet your expectations, we offer a structured return and exchange process to help you find the perfect fit.
Initiate Your Request
Contact our customer service team within 48 hours of delivery or pickup to report any issues or request a return authorization.
Verification and Inspection
Ensure all items are in original, unused condition with tags attached; our team will conduct a physical inspection to verify the product's eligibility for return.
Logistics Coordination
Once approved, schedule a time for item drop-off at our warehouse or arrange for a professional pickup service, which may be subject to a restocking and transportation fee.
Refund Processing
After the returned furniture is received and cleared by our quality control team, your refund or store credit will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing