Frequently Asked Questions
Everything you need to know about your home furniture experience.
What are your delivery and assembly options?
We offer professional white-glove delivery which includes full assembly and placement of your furniture in the room of your choice, as well as standard curbside delivery options.
Do you offer financing for furniture purchases?
Yes, we provide several flexible financing plans, including no-credit-needed options and 0% APR promotional periods, to help you create your dream home on any budget.
What is your return and exchange policy?
We accept returns on most items within 7 days of delivery, provided they are in new condition. Please note that a restocking fee may apply and custom orders are generally non-refundable.
How can I track my order status?
Once your order is processed, you will receive a confirmation email. You can track your delivery status through our website's tracking portal or by contacting our customer service team directly.
Do your products come with a warranty?
All of our furniture comes with a standard one-year manufacturer's warranty against defects. We also offer extended protection plans for additional coverage against accidental stains or damage.
Can I see the furniture in person before buying?
Absolutely! We invite you to visit any of our Canales Furniture showrooms to experience the quality and comfort of our pieces firsthand before making a purchase.